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FAQs
What is an MX Record?
An MX Record or a "Mail Exchange" record tells mail servers around the world where to point your Domain Names mail to. An MX Record is always located on your primary DNS (domain name service) server which is located at your site, an ISP, a Hosting Company, your District site or at your centralized State Agency.
How do I change my MX Record?
Your domain administrator is able to modify your DNS server MX records. Tangent engineers are available to assist your domain administrator in making the change.
How do I find my ISP's mail server address?
Use the tool below. Enter your domain name and press lookup. This will tell you your mail servers host name/IP.
How do users contact Tangent for support?
Tangent Spam Filtering comes with free Technical Support for the life of the product. Just call Tangent’s Support Team at (888) 826-4368 Monday-Friday, 6 AM-5 PM (PST) or email us at support@tcnoc.com.
What notifications will you send to our email users?
Initially, your users will see no messages from us at all. Tangent Spam Filtering is a transparent filtering service. Besides seeing a huge reduction in inbox Spam, your users will see two changes in their email.
Email messages identified by Tangent Spam Filtering as probable Spam, but not 100% sure Spam, are delivered to the user inbox with [BULK] or [QUAR] prefixed to the subject line. [QUAR] messages score a higher Spam probability than [BULK] messages.
How do users configure personal settings?
Users have the OPTION of logging into the server and managing personal settings for their user account. Each user can create custom white and black lists, turn on/off spam filtering and enable / disable Quarantine. Quarantine ENABLED causes quarantined mail to not be delivered to their inbox. It is stored on our server in a password protected area where the user can retrieve it at their leisure. Each user receives daily or weekly notices (their choice) that they have Quarantined email to be reviewed.
Most users prefer to receive their [QUAR] mail in their inbox, and
not have it stored for later retrieval.
Adding a simple filter to your email reader to store [BULK] and [QUAR]
flagged messages to a separate folder is an easy and effective way to manage these messages as they arrive for later review when time permits. To review user pages go to: http://tcnoc.com/usertour.
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